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1175 Mountview drive
Germanton, NC 27019
Open Hours
Monday–Friday: 8am–5pm
Saturday–Sunday: Closed
Call Us
(336) 757-6350
FAQ
Supersills Hardware Limited Warranty
Decor Home Systems warrants that your Supersills hardware product (“the Product”) will be free from defects in materials and workmanship for a period of one (1) year from the date of delivery to the original retail purchaser (“the Warranty Period”). If a defect in the Product arises within the Warranty Period, Décor Home Systems will, at its sole option and subject to applicable laws: (a) repair or replace it with a new or refurbished product or component; or (b) refund the original purchase price upon return of the defective Product.
Supersills
This Warranty does not apply to Products you purchase from unauthorized resellers, or where the instructions for use and activation of the Product are not complied with or where the Product is damaged as a result of abuse, accident, and modification or other causes beyond our reasonable control.
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Supersills Refund Policy
We have worked very hard to create a product you will love and we believe you will love your Plant One on US product. However, we realize the Product you receive from Décor Home Systems may not be exactly what you expected. Should this rare occurrence take place, the original retail purchaser of the Product may return all Plant one on US purchased in the original transaction, in their original condition, with the original receipt and packaging, within 30 days of the date of delivery to the original retail purchaser and Décor Home Systems will exchange it or provide a full refund of the original purchase price. Please note that this policy applies only to Products you purchase directly from Decor Home Systems. This is in addition to your legal rights and your rights under the Décor Home Systems hardware one (1) year Worldwide Warranty referred to above.
Return and Refund Instructions
Once you have submitted your request, you will be contacted within one business day with your RMA# (Return Merchandise Authorization number) and instructions on how to return your order.
You may wish to use a package-shipping service such as UPS, Federal Express or the United States Postal Service that is able to track shipments. Décor Home Systems is not responsible for shipping costs associated with the return of the order.
Upon receipt, we will verify that all of the Shelves in your original order are included with the return and that the Shelves are in good physical condition. Partial returns are not eligible for a refund. Please note that incomplete returns cannot be refunded and will be returned to you.
Once the return has been processed, a confirmation message will be sent out with information on when the refund should be expected.